Privacy Policy - Viindhya Infinite & Viindhya Gold

Effective Date: August 15, 2026

Last Updated: August 15, 2026

1. Introduction

Welcome to Viindhya Infinite (operating through https://viindhyainfinite.com, https://kyc.viindhyagold.com, and related web and mobile applications). We are committed to protecting your privacy, personal data, and maintaining transparency in how we collect, store, process, and safeguard your information.

This Privacy Policy explains how Viindhya Infinite / Viindhya Gold ("we", "us", "our") collects, uses, discloses, and protects your information when you register, access, or use our platform, including partner networks (Promotors, Senior Business Development Partners / SBDP, Business Development Partners / BDP), client portals, and KYC verification portals.

By accessing or using our website, applications, or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information to provide, maintain, and improve our services:

A. Personal Identification Information

Full Name, Date of Birth, Gender

Contact Information (Email Address, Mobile Phone Number, WhatsApp Number)

Residential / Permanent Address (Address Line 1, Address Line 2, City, District, State, Postal/Zip Code)

B. Statutory Identity & KYC Verification Information

Aadhaar Number and Aadhaar OTP verification status / reference IDs

Permanent Account Number (PAN) details and verification logs

Government-issued Identity Documents and Photographs

C. Financial & Payout Information

Bank Account Details (Account Number, Account Holder Name, Bank Name, IFSC Code)

Metal Plan Transaction Records, Payment History, and Commission Logs

Payout Request Logs and Transaction Reference Numbers (TRX)

D. Network & Referral Information

Partner Role / User Type (Client, BDP, SBDP, Promotor, Individual, Manager, Outlet Admin)

Upline and Downline Referral Relationships and Static Link Registrations

E. Technical & Usage Information

IP Address, Browser Type, Operating System, Device Identifiers

Access Timestamps, Page Views, Navigation Paths, and Login Activity

3. How We Collect Your Information

We collect information through the following channels:

Direct Submissions: When you fill out registration forms, complete KYC verification, request payouts, or update your profile on viindhyainfinite.com or kyc.viindhyagold.com.

Partner Invitation Links: When you register via single-use client invitation links, SBDP static links, or Promotor referral links.

Automated Technologies: Cookies, server logs, and analytics tools when you navigate our platform.

Third-Party Verification Services: Authorized identity verification APIs (e.g. Aadhaar / PAN verification systems) used to validate statutory compliance.

4. How We Use Your Information

We use the collected information for legitimate business purposes, including:

Identity Verification & Compliance: Verifying user identities, conducting KYC/AML compliance checks as mandated by Indian legal and financial regulations.

Service Delivery: Facilitating precious metal purchase entries, managing partner group structures, calculating incentives, and distributing commissions.

Payout Processing: Processing payout requests, bank transfers, and maintaining transparent transaction records.

Security & Fraud Prevention: Detecting, preventing, and book planigating unauthorized access, fraudulent activities, or violations of our Terms of Use.

Communications: Sending transactional updates, account notifications, SMS/Email alerts regarding payouts, commissions, or system maintenance.

Platform Optimization: Analyzing usage trends to improve portal interface, user experience, and platform performance.

5. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only under the following strictly controlled circumstances:

Service Providers: Trusted third-party service providers (such as payment gateways, SMS gateways, email service providers, and KYC verification API partners) who assist in operating our platform under strict confidentiality obligations.

Legal & Regulatory Obligations: When required by law, court order, or governmental authorities to comply with legal processes or regulatory audits in India.

Internal Partner Network: Basic profile details (such as Name and Username) may be visible to assigned upline SBDPs/Managers solely for group administration and incentive calculation.

6. Data Security & Retention

A. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal data, including:

End-to-end HTTPS (SSL/TLS) encryption for data in transit.

Secure database encryption for sensitive credentials and tokens.

Strict role-based access control (RBAC) ensuring only authorized personnel access sensitive records.

B. Data Retention

We retain personal and transaction data for as long as your account remains active or as required to fulfill legal, accounting, statutory, and regulatory obligations under applicable laws.

7. User Rights & Controls

You have the following rights regarding your personal information:

Access & Correction: You can view and update your profile details through your account dashboard or by contacting support.

Account Activation Control: For accounts requiring admin approval (such as Promotor-linked SBDPs), status activation is managed via administrative verification.

Communications Preferences: You may manage notification preferences where applicable, except for mandatory transactional and security alerts.

8. Cookies Policy

Our platform uses cookies and similar tracking technologies to:

Maintain your authenticated session state while navigating the user portal.

Remember user preferences and language settings.

Enhance security and prevent cross-site request forgery (CSRF).

You can instruct your browser to refuse cookies, but some features of the platform may not function properly without them.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us & Grievances

If you have any questions, concerns, or grievances regarding this Privacy Policy or data processing practices, please contact us:

Entity Name: Viindhya Infinite / Viindhya Gold

Main Domain: https://viindhyainfinite.com

KYC Portal: https://kyc.viindhyagold.com

Email: support@viindhyainfinite.com / admin@viindhyainfinite.com